Mail service had declined rapidly in Richmond this week. One explanation was reported on the North and East Neighborhood Council Yahoo Groups website (http://groups.yahoo.com/group/North_and_East_News/) from USPS Safety Coordinator Maria Cannon (510/232-9582), who said that this is a problem only in the Richmond area.  They are having serious problems with the retention of postal workers.  Five employees alone quit yesterday with no notice.  When this happens, the other postal workers have to deliver as many as two additional routes in addition to their regular route.  They will be hiring ten more people today. 

If you want to complain, you can contact:

CONSUMER AFFAIRS
UNITED STATES POSTAL SERVICE

201 13TH ST RM 228
OAKLAND CA 94612-9605

Phone : 1-800-ASK-USPS (800/275-8777)
Fax : 510-451-2067

Other local phone numbers that seem to be effective include:

• 510/232-0483.
• 510/232 4451
• 510/232 3937 (Richmond Postmaster)

The Postal Service also maintains an Office of Consumer Advocate. The Consumer Advocate's role is to represent consumers to top management in the Postal Service. 

CONSUMER ADVOCATE
US POSTAL SERVICE
475 L’ENFANT PLAZA SW, ROOM 5821
WASHINGTON, DC 20260-2200

The Postal Service also maintains an electronic consumer feedback form available at: http://hdusps.esecurecare.net/cgi-bin/hdusps.cfg/php/enduser/ask.php

This is a feedback form for suggestions, compliments, information, and filing a complaint. To expedite any service related issues, please contact (800) ASK-USPS or (800) 275-8777, TTY: (877) 877-7833. 

Taking it Straight to the Top: The Postmaster General's (sorry, snail-mail only) address at the Postal Service Headquarters in Washington DC is:

Postmaster General John "Jack" Potter
Postmaster General and CEO
United States Postal Service
475 L'Enfant Plaza SW

Washington, DC 20260