|Waiting for Your Mail?
October 29, 2004
Mail service had declined rapidly in Richmond this week. One explanation was reported on the North and East Neighborhood Council Yahoo Groups website (http://groups.yahoo.com/group/North_and_East_News/) from USPS Safety Coordinator Maria Cannon (510/232-9582), who said that this is a problem only in the Richmond area. They are having serious problems with the retention of postal workers. Five employees alone quit yesterday with no notice. When this happens, the other postal workers have to deliver as many as two additional routes in addition to their regular route. They will be hiring ten more people today.
If you want to complain, you can contact:
201 13TH ST RM 228
Other local phone numbers that seem to be effective include:
The Postal Service also maintains an Office of Consumer Advocate. The Consumer Advocate's role is to represent consumers to top management in the Postal Service.
The Postal Service also maintains an electronic consumer feedback form available at: http://hdusps.esecurecare.net/cgi-bin/hdusps.cfg/php/enduser/ask.php
This is a feedback form for suggestions, compliments, information, and filing a complaint. To expedite any service related issues, please contact (800) ASK-USPS or (800) 275-8777, TTY: (877) 877-7833.
Taking it Straight to the Top: The Postmaster General's (sorry, snail-mail only) address at the Postal Service Headquarters in Washington DC is:
Postmaster General John "Jack" Potter
Washington, DC 20260