I got a call
yesterday from Terry Jacobson, the City of Richmond contact for Comcast
Broadband network services, who had been referred to me by Sue Hartman,
City of Richmond IT Director, after reading my E-FORUM piece on COMCAST.
restoration of my service before nightfall, and he delivered. Terry said
that COMCAST had intended to inform customers of the service outage in
advance, but for some reason it had not happened. Thank you Terry, and
thank you Sue.
received a large number of responses with a range of opinions about
Thanks for your comments and info, that I have
also found to be true. And to add another issue…I get these
persistent recorded phone calls from Comcast to return their calls.
After 45 minutes, several holds, a supervisor finally said the calls
were due to some ad campaign that went wrong…Another part of the
monopoly gone awry.
I agree with the
criticism of COMCAST. It is a horrible company. I only had the
cable TV service. I just switched to Dish Net, and so far I am very
pleased.... better service, better product, and less expensive.
I've had Comcast
high-speed Internet for a little over one year now with virtually no
problems until the last two weeks. What I learned was that Comcast
is currently upgrading the physical cables in Richmond (getting
ready for HDTV). This is being done area by area and may interrupt
service for as long as two weeks. It was quite annoying.
Comcast for quite awhile. I believe they are upgrading, as we've
also had some recent downtimes.
Comcast is easily ten times better than our days with Earthlink;
customer service answers in a few minutes, and you'll very seldom
need to call them. And fyi - be sure to get Comcast to credit you on
your bill for the time it is not working! Ours is down now about
half the time. And I get them to reverse the charges.
Thanks for the
info on comcast. They cut a phone line in San Pablo a few months ago
and put about 5000 phones out of service for 2 weeks (including city
hall). Their attitude-oh well.
rebuilding the network in our area. When they are done it will be
seamless, many times faster than DSL, with instant on, no need to
pay for another phone line. When I called customer service at 800
945 2288 they happily credited me for each day it was down even if
down for only one hour each day. You will see upon investigation
that Cable outnumbers DSL subscribers more than two to one. There
must be a reason. I am surprised you did not investigate further
before using the Forum to condemn. I use Cable internet
about twelve hours per day, and except for five partial days of
rebuild it has been a great investment. I submit you call customer
service as above, ask about a rebuild, and get their explanation.
e-forums from home???
A lady in our
complex (Brickyard Landing) has a bulletin up on our board today
that indicates she complained this morning to Comcast and they told
her to keep track of her "down time" and advise them for a
rebate...certainly you of all people should be able to get the info
of such a "rebate" on the
e-forum for those interested in a like situation.
Otherwise there is always Earthlink.net!
We switched to
Dish Satellite TV from Comcast. On Thursday, our Remote Control
failed. They sent a new one on Friday via UPS 2nd day. We,
therefore, had no TV over the weekend. I asked for next day air and
they said it would cost ME $25. My monthly bill is $60. So where do
I go for better service?
I think your
troubles are due to your location on Scenic. I am guessing
that Comcast has few customers on Scenic and, as with all service
companies, Comcast will have trouble negotiating that street. Given
the work they are doing on poles and the need for cherry-pickers,
Comcast will likely have to close the street as they work. We have
Comcast for TV and Broadband and, yes, there are occasional
glitches, like these days when they are rewiring PR, but overall,
it's a good service. They did our street last week and we
experienced only a few interruptions. In addition, Comcast
contractors are putting in fiber-optic cable along Cutting and we
can look forward to whatever blessings that will provide sooner
rather than later. What all of these service companies are trying
to do is get ready to spring HDTV on us; at higher rates, of course.
I hope they get you online soon. I know how aggravating the absence
of that service can be. Oh, and I don’t EVER expect to ask the City
about this situation, at least not in the short term. I can’t
imagine any situation worse than trying to get this City government
to solve my computer/TV problems.
Call 'em up! I
do, each time they interrupt the service. I raise hell . And
demand a credit. This month I've got about a week's worth.. It's
not the money, it is the principle of what I bought, City of
Richmond be damned... I suppose you know that they are switching us
over to fiber optics with mre "branches" than we have on coax cable.
Their trucks are all over the Point, most of the without "Comcast"
painted on the side (and strangely, with Alabama license plates.)
Another annoying characteristic is when your TV-Comcast goes down,
you have to call them. When the Internet-Comcast goers down, you
have to call the other side of the house. In the meantime, I lose a
lot of internet time on which I make at least a part of my
I have had very
good luck with Comcast. And I say that as a chronic complainer. Of
course, the City could have municipal Wi-Fi service...but that's a
I don't think
that it is fair or accurate to judge the overall performance of any
company based on one example, even though it is your personal
experience. You owe it to the (your) public to examine to facts
before you make blanket negative statements of any kind. And if
after checking the facts, one must cite the facts and the source
before passing judgment. The method that you are using to convey
your frustration is not …