I am often asked "Whom do I call in the City for _____?" Following is a
list of the most commonly used contact numbers for the City of Richmond.
The best place to get information without having to call anyone is via
the Internet. The City's website is
Be aware that City Hall is being vacated for seismic upgrade project.
For a list of departments moving to the temporary city hall at Marina
http://www.kcrt.com/pio/2003/feb/moving.html. For directions,
If you have a complaint or request, always
document to whom you talked at the City, when you talked to them, and a
summary what was said. This will come in handy if there is no follow-up.
Better still, contact City officials via email so that there is a record
of the communication. There is a complete list of email addresses on the
City employee is required to identify himself or herself when answering
If you cannot figure out what number to call,
simply call the City Manager's Customer Service Hotline. In case of
emergency, always call 9-1-1. For a non-emergency service request to the
Police Department, call 510/233-1214.
CITY OF RICHMOND CONTACT NUMBERS
Following is a list of contact numbers, some
with accompanying explanations:
CITY MANAGERíS CUSTOMER HOTLINE
Richmond City Manager, Isiah
Turner, has established a new customer service hotline to provide
greater responsiveness to residentsí concerns. However, this hotline
should be used as a last resort to resolve individual and/or community
concerns. Effective immediately, residents can now call (510)
231-3031, 24 hours a day for assistance. The hotline is available
daily from 8:30am - 5:00pm. From 5:00pm until 8:30am, a voice message
will take messages for next day response. For additional information on
the City Managerís new customer service hotline, please call the City
Managerís Office at (510) 620-6512.
DEPARTMENTíS HOTLINE NUMBER
The Richmond City Councilís Public Safety and Public Services Standing
Committee encourages the public to use the Richmond Police Departmentís
Hotline Number 232-TIPS. This customer service hotline is
staffed with a live person during business hours from 9:00am-6:00pm.
After normal business hours, an answering machine will record messages
from the public for future follow-up. The Public Safety Committee
encourages residents to use the hotline when reporting important
non-emergency items, or anonymous tips.
All animal complaints including
barking, stray or neglected dogs should be referred to Animal Control
Services at 374-3966.
Campers, RV's,Trailers, Boats, etc. can be parked in the driveway
if in operable condition (no flat tires), but not on grass, dirt or
other unpaved areas. Must have current license & registration. For
more information or to make a complaint, call 620-6944.
Street Sweeping <http://www.ci.richmond.ca.us/Non-Flash/Public%20Services/Streets.htm>-
The city has regular sweeping schedules, watch for signs and schedules
in your neighborhood. Move your car to allow the City to remove debris
before it washes down the storm drain. For more information call
Street or Alley Ways <http://www.ci.richmond.ca.us/Non-Flash/Public%20Services/Streets.htm>-
The city offers a rapid response service to clear streets or alley ways
with piles of trash or debris which require immediate attention. To
report such a situation call 231-3043.
Neighborhood Council <http://www.ci.richmond.ca.us/Non-Flash/Community/Community%20Affairs/neighborhood_com.html>-
neighborhoods positive sense of community by participating in your
Neighborhood Council and help improve the livability, safety, and
appearance of your area. For information call 620-6855. For a
map of neighborhood council boundaries: <http://www.ci.richmond.ca.us/Non-Flash/GIS/Graphics/neighborhood.pdf>.
For a list of neighborhood council contacts:
Neighborhood Watch is one of the most effective and least costly ways to
prevent crime and reduce fear. It enhances bonds among residents, helps
reduce burglaries and robberies, and improves relation between police
and the communities they serve. For information call 620-6783 or
call Crime Prevention Specialist Janet Thomas at 620-6632.
Richmond Works <http://www.richmondworks.org>-
Serves youth, adults and laid-off workers, the services provided
include skills assessment, basic education, retraining, vocational and
on-the-job training, placement assistance, entrepreneurial development
and career counseling. For more information call 307-8014.
Youth Build- Youth Build provides young adults the opportunity to
complete their high school diploma or GED; to learn construction skills
and to make positive contributions to the community through volunteer
activities. You qualify if you are a Richmond resident; are 17 to 24
years old; want to earn your high school diploma or GED certificate;
want to learn a construction skill; and are serious about making
positive changes in your life and your community. For more information
Street Light Outages (City
or PG&E)- As a
community we all need to help and keep our City bright! If you notice
any street lights that are out or flicker on and off, please note the
street light number on the pole and report them to either of the
following numbers: City lights (usually on metal poles) call
231-3010 or PG&E lights (usually on wooden poles) call 231-2932.
Is a free program sponsored by the Richmond Public Library. Tutors
and learners work one-on-one or in small groups. If you want to help
someone learn to read or if you need help with your reading, writing or
math skills please call LEAP at 307-8084.
Home Repair Programs <http://www.ci.richmond.ca.us/Non-Flash/redevel/rrawebsite/index.htm>-
The City offers low interest Home improvement loans to low and moderate
income home owners within the City of Richmond for roof repairs, faulty
plumbing, heating, and wiring to correct code violations. For more
information on housing loan programs such as deferred loans, home
improvement loans, emergency loans and rental rehabilitation loans with
low-interest, call the Richmond Redevelopment Agency/Housing and
Community Development Agency at 307-8140.
There are limits
to the amount of yard area that can be used for a drive way or parking.
Parking vehicles anywhere other than these designated area may be a
violation. Vehicles parked on streets must be in running conditions,
must have current license and registration, and can only park for a
maximum of 72 hours. Commercial trucks and trailers cannot park on the
street in a residential neighborhood except when loading or unloading
campers, trailers, boats, etc. can be parked in the driveway if they are
in running condition (no flat tires) but not on grass, dirt, or other
unpaved areas. For further information call Police at 510-233-1214
JUNK, LITTER AND DEBRIS
Junk, litter and
debris cannot be left in the yard. It must be disposed of properly.
This includes junk auto parts, appliances, furniture, building and
landscaping material; and tires; litter such as discarded paper,
cardboard, plastics, etc; debris such as tree trimmings and fallen tree
limbs; or any other items that have been discarded. Persons seen
dumping trash, junk, or littering in public or private places can be
prosecuted. For further information call Public Works at 510-231-3043
Recreation and Parks